Bhaya Cruises’ online instant booking will be processed via www.bhayacruises.com or www.bhayagroup.com – the Official Booking Portal of Bhaya Cruise Co., Ltd. Please read the terms and conditions carefully, as it contains information concerning your legal rights, limitations on these rights and a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, please do not use this website or book a product. In all booking arrangements, the person making the booking shall be deemed to have accepted this terms and conditions on behalf of the persons named in the booking.
I. Payment Terms
Payments may be made by cash, bank transfer, and major credit cards.
The credit card payment will be processed via the Secured OnePAY Payment Gateway upon confirmation. OnePAY represents MasterCard to provides online payment solutions to enterprises in Vietnam.
II. Rate condition, change, cancellation & refund policy
Change
Bhaya Cruises does not charge a fee for amending or changing the dates of an existing booking if the request is received by the Bhaya Cruises Sales Office more than 21 days before your confirmed travel date, unless stricter conditions are specified at the time of booking.
For requests made within 21 days of departure, Bhaya Cruises will attempt to honor your request. However, availability is not guaranteed, and additional fees may apply.
Cancellation & Rate condition
Cancellation policy varies depending on the selected rate plan and/or promotion period (Last Minute, Early Bird, etc). The applicable cancellation policy for each booking will be based on the type of cruise and the conditions specified at the time of booking, either on the website or via written communication with the cruise support team.
In case, for any reason, no cancellation policy is set forth for a booking, the following standard cancellation policy shall apply.
SHARING (JOINED IN) CRUISES
| Cancellation Conditions | 1-4 cabin nights | From 5 cabin nights |
| 28 – 15 days prior to cruise date | 30% of total charge | 50% of total charge |
| 14 – 8 days prior to cruise date | 60% of total charge | 80% of total charge |
| < 8 days prior to cruise date | 100% of total charge | 100% of total charge |
PRIVATE (CHARTER) CRUISES
| Cancellation Conditions | 1-4 cabin nights | From 5 cabin nights |
| 54 – 47 days prior to cruise date | 30% of total charge | 50% of total charge |
| 46 – 35 days prior to cruise date | 60% of total charge | 80% of total charge |
| < 35 days prior to cruise date | 100% of total charge | 100% of total charge |
Refund
Once confirmed with Bhaya Cruises, the guest will receive their full refund minus the transaction fee third-party charges. When applicable, a refund will be made via the same payment method that the guest made payment to Bhaya Cruises. It can take up to 15 days for the refund to be credited to the guest’s account. For purchases made with discounted amounts, refunds are only applicable for the actual amount customers paid to Bhaya Cruises.
The purchased service is sold as a package, no refunds will be made for unused services or no-shows.
Third-party transaction fees (in percentage) are specified in the table below:
| Payment Method | Card/Service (%) | |
| Visa/Master | AMEX | |
| Onepay | 3 | 4 |
| Directly via POS | 3 | 4 |
Packages with seaplane tickets included: cancellation, modification, and passengers’ weight limit for ticket calculation
Cancellation or change only becomes effective once Bhaya Cruises Sales Office receives the cancellation notice in writing.
Should it become necessary for you to cancel or change the booking of any package which includes seaplane transportation, the terms, and conditions for cancellation or change of seaplane ticket(s) will be applied strictly following the cancellation and change policy of Hau Au Aviation on this link.
Please note that due to the size and capacity of our aircraft (12 passenger seats), the variability of passenger and luggage weights are significant in determining the number of passengers for each flight. Therefore, as recommended by the CAAV, Hai Au Aviation requires the actual weight of passengers and luggage in load calculations. Therefore, Hai Au Aviation has a ticket policy for overweight passengers who weigh above 110 kilograms with details explained here.
III. Currency
All prices and charges are quoted in USD.
IV. Insurance
Bhaya Cruise Co., Ltd has an obligation to buy the civil liability insurance of the owner of the cruise for passengers in accordance with current Vietnam Laws and regulations. We strongly recommend all passengers purchase their own appropriate insurance before departing for Vietnam and before their trip on Bhaya Cruises.
V. Other conditions
The maximum occupancy for any cabin or suite is two (2) Adults and one (1) Child under 12 years of age. Additional charges may apply for occupancy by more than two (2) guests per room or suite.
Bhaya Cruises may allow children to stay in the same cabin/suite with their parents either with or without an extra mattress. Our policy is not to charge for children under two (2) years of age. Children aged from three to eleven (3 – 11) sharing a cabin/suite with two adults on an extra mattress will be charged extra, and limited to one additional child per cabin/suite only. Two children under 12 years old and sharing a private cabin/suite are charged 75% of the adult rate. Children 12 years old and over will be charged at the adult rate.
Confirmed arrival and departure dates, the number of cabins and passengers, passenger’s names, passport and visa numbers, cabin category (SGL/DBL/TWIN), and special requirements (e.g. gifts, dietary requirements, etc.) must be provided by passengers not less than seven (7) days prior to check-in.
VI. Corkage Charge
We do not permit corkage. All kinds of soft and hard drinks are sold on board, you are recommended to use drinks provided by our cruises. Any guest who brings/consuming food &/or beverages from outside will be charged corkage fee.
VII. BHAYA CRUISES LIMITATIONS OF LIABILITY
Bhaya Cruises shall be liable only for its own negligence. Bhaya Cruises shall not be liable under any circumstance for any force majeure such as acts of war, civil commotion, riots, strikes, acts of terrorism or acts of sovereign states or governments or any cause beyond the control of Bhaya Cruises, regardless of whether it is on the vessel or off the vessel. Bhaya Cruises does not provide insurance for personal injury, luggage loss, or medical evacuation.
The responsibility of Bhaya Cruises for damage to or loss of the Passenger’s luggage, belongings, or property, including, without limitation, clothing worn by the Passenger, even if temporarily in the custody of Bhaya Cruises, is limited to the maximum sum of US$300 per person. Under no circumstances will Bhaya Cruises be responsible for loss or damage to valuables if not placed in security boxes at the reception desk.
Bhaya Cruises shall not, under any circumstances, be liable to the passenger for damages for emotional distress, mental anguish or psychological injury of any kind, when such damages were neither the result of a physical injury to the passenger, the result of the passenger having been at actual risk of a physical injury, nor intentionally inflicted by Bhaya Cruises.
Bhaya Cruises reserves the right to cancel or alter a tour when unforeseen circumstances arise. Such circumstances include but are not limited to war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, adverse weather and/or traffic conditions, government action, or for any reason outside of our control. In these circumstances, Bhaya Cruises accepts no liability where cruises are forced to cancel or alter due to any unforeseen circumstance.
Where a tour is canceled prior to the departure date, according to the clauses above, Bhaya Cruises shall endeavor to offer the nearest possible alternative tour (subject to a refund or further payment to cover the cruise difference).
The law governing the contract is the law of Vietnam. In case of any dispute, between a passenger and Bhaya Cruises or a third party or controversy, claim, the laws of Vietnam shall apply.